To report Illegal Connections, you may call our Legal and Management Services Department on the following numbers: (062) 991 – 1556 local 8103 or (062) 991-3167
FAQs :
Does ZCWD give adjustment on water bills?
Yes. Zamboanga City Water District gives adjustments on billings. However, adjustments are only being granted to consumers whose complains are found true and valid after investigation by our field personnel. And this is only be granted once a year. Reference: Board Resolution No. ____________
FAQs :
Where can I complain?
The Customer Service Division is in-charge of entertaining customer who have complains. This division is found at the ground floor of the main office or you may call: (062) 992-7371 (062) 991-1556 local 8111 You may also call our Customer Service Hotline Numbers: (062) 955-1007 to (062) 955-1009 (8:00 A.M.to 5:00 P.M. – Monday to continue reading : Where can I complain?
FAQs :
Does ZCWD offer Water Delivery Service?
WATER DELIVERY Schedule of Service Who may avail of the service? – A. Payment (Monday to Friday – 8:00 A.M to 4:30 P.M.) – Registered customers with no unpaid account – B. Delivery (Monday, Wednesday, Friday – 24 hours) – Other customers with approved requests What are the requirements? Duration of transaction – ZCWD Water continue reading : Does ZCWD offer Water Delivery Service?
FAQs :
Does ZCWD offer loans on applications of new service connection?
Yes. ZCWD offers a loan of P3,000.00 in terms of materials for a service connection. Payment is 18 months with a monthly amortization of P182.95 per month.
FAQs :
How many days does it take for application of New Service Connection?
HOW MANY DAYS DOES IT TAKE FOR APPLICATION OF NEW SERVICE CONNECTION? How to avail of the service? Requirement A: 1. Certified true copy of Lot Title (if owner) 2. If applicant is other than the real owner of the property, he/she must be armed with Special Power of Attorney (SPA) from such real owner. continue reading : How many days does it take for application of New Service Connection?
FAQs :
What are the requirements for Transfer Site of Tapping?
WATER SERVICE APPLICATION (TRANSFER SITE OF TAPPING) Schedule of Service – Monday to Friday – 8:00 A.M. to 5:00 P.M. Who may avail of the service? Duration – All registered applicants within the Service Area of the ZCWD – 5 Working Days What are the requirements? Requirement A: 1. Certified true copy of Lot Title continue reading : What are the requirements for Transfer Site of Tapping?
FAQs :
Where can I pay my bill?
Official Collection Office, Banks and ATM: MAIN OFFICE – Pilar St., Zamboanga City Mondays – Fridays 8:00 AM – 5:00 PM PUTIK COLLECTION CENTER – along MCLL Highway, Putik (beside the Aderes Flea Market) Mondays – Fridays 9:00 AM – 3:00 PM GOV. RAMOS COLLECTION CENTER – in front of Gate 2, continue reading : Where can I pay my bill?
FAQs :
How do I apply and how long will it take for reconnection of closed service connection?
REQUEST FOR RE-OPENING / RECONNECTION OF WATER SERVICE CONNECTION Schedule of Service – Monday to Friday – 8:00 A.M. to 5:00 P.M. Who may avail of the service? Duration – All customers with disconnected water service connection 8 Minutes – at meter stand / padlocked meter (reconnect within the day, if payment is made before continue reading : How do I apply and how long will it take for reconnection of closed service connection?
FAQs :
Does ZCWD disconnect meters on weekends?
No. Zamboanga City Water District does not disconnect water meters on weekends. Disconnection is only on Mondays to Fridays.
FAQs :
What is the Policy on Disconnection?
1. Water service connection will be subjected for disconnection five (5) days after due date, if payment of bill is not made. 2. In case of non-payment following the 5-day grace period, the customer is considered delinquent. 3. A NOTICE OF DISCONNECTION will be given to the customer a day after following the 5-day grace period. The delinquent customer continue reading : What is the Policy on Disconnection?
FAQs :
What constitutes illegal connections?
REPUBLIC ACT 8041 – “National Water Crisis Act” SEC. 8. Anti-Pilferage. – It is hereby declared unlawful for any person to: (a) Destroy, damage or interfere with any canal, raceway, ditch, lock, pier, inlet, crib, bulkhead, dam, gate, service, reservoir, aqueduct, water mains, water distribution pipes, conduit, pipes, wire benchmark, monument, or other works, appliance, continue reading : What constitutes illegal connections?