FAQs :

Does ZCWD give adjustment on water bills?

Yes. Zamboanga City Water District gives adjustments on billings. However, adjustments are only being granted to consumers whose complains are found true and valid after investigation by our field personnel. And this is only be  granted once a year. Reference: Board Resolution No. ____________

FAQs :

Where can I complain?

The Customer Service Division is in-charge of entertaining consumers who have complains. This division is found at the ground floor of the main office or you may call: (062) 992-7371 (062) 991-1556 local 8111 You may also call our Customer Service Hotline Numbers: (062) 955-1007 to (062) 955-1009 (8:00 A.M.to 5:00 P.M. – Monday to continue reading : Where can I complain?

FAQs :

How do I apply and how long will it take for reconnection of closed service connection?

REQUEST FOR RE-OPENING / RECONNECTION OF WATER SERVICE CONNECTION Schedule of Service – Monday to Friday – 8:00 A.M. to 5:00 P.M. Who may avail of the service? Duration – All customers with disconnected water service connection 8 Minutes – at meter stand / padlocked meter (reconnect within the day, if payment is made before continue reading : How do I apply and how long will it take for reconnection of closed service connection?

FAQs :

What constitutes illegal connections?

REPUBLIC ACT 8041 – “National Water Crisis Act” SEC. 8. Anti-Pilferage. – It is hereby declared unlawful for any person to: (a) Destroy, damage or interfere with any canal, raceway, ditch, lock, pier, inlet, crib, bulkhead, dam, gate, service, reservoir, aqueduct, water mains, water distribution pipes, conduit, pipes, wire benchmark, monument, or other works, appliance, continue reading : What constitutes illegal connections?