What are the requirements for Transfer Site of Tapping?

WATER SERVICE APPLICATION (TRANSFER SITE OF TAPPING)
Schedule of Service
Monday to Friday – 8:00 A.M. to 5:00 P.M.
Who may avail of the service? Duration
All registered applicants within the Service Area of the ZCWD 5 Working Days
What are the requirements?
Requirement A:
1. Certified true copy of Lot Title (if owner)
2. If applicant is other than the real owner of the property, he/she must be armed with Special Power of Attorney (SPA) from such real owner.
3. A Certified true copy of the land title shall be submitted. Photocopy shall not be accepted.
4. The account shall be registered in the name of the real owner c/o the applicant.
5. Certified Planning System (CPS) – if cost of construction for residence / building exceeds P50,000.00
6. Sketch – location
7. Barangay Clearance
Requirement B:
8. Building Permit
9. Excavation Permit
– City Engineers Office, if city / barangay road; District Engineers Office, if national road
– Deposit performance bond should a concrete pavement demo / resto is required
10. Certificate of Attendance (orientation Seminar certificate)
11. Photo through ZCWD webcam
12. Supplemental requirement
– Barangay permit (if applicant will be the one to cut, break, restore concrete pavement)
– Lessor liability in case of delinquency
How to avail of the service?
Step Customer Service Provider Duration Person In-charge Forms
1 Proceeds to Customer Service Division and requests for the transfer site of tapping Provides customer / client list of Requirement A 5 Minutes Customer Service Officer B / Customer Service Assistant A Checklist Requirement
After completion of Requirement A
2 Proceeds to Customer Service Division Check Requirement A. If complete, prepares sketch location and furnishes applicant / client with Application Form and proceeds to comply Requirement B 10 Minutes Customer Service Officer B / Customer Service Assistant SAS Form / Contract Card
After completion of Requirement B
3 Proceeds and submits requirements to Service Application Section If requirements are complete, adivses customer / client to pay inspection fee at the Cashier 1 Minute Customer Service Officer B / Customer Service Assistant None
4 Proceeds to the Cashier and pays inspection fee Receives payment and issues official receipt 2 Minutes Cashier Official Receipt
5 Returs to Service Application Section and presents the O.R. together with the Service Application documents Receives application documents and advises customer / client of the schedule for inspection 1 Minute Customer Service Officer B / Customer Service Assistant Job Order for Inspection
3 Days after Site Inspection
6 Proceeds to Service Application Section Updates customer / client of the status of Service Application documents. Requiers applicant / client to request for disconnection at Complaint Section for meter disconnection and / or Customer Account Division for Mainline disconnection 5 Minutes Customer Service Officer B / Customer Service Assistant Service Application documents
7 Proceeds to Complaint section to request for disconnection Prepares Job Order and sketch location of meter 3 Minutes Customer Service Assistant / any personnel at Complaint Section Job Order for Disconnection
8 Returns to Customer Service Division for processing and approval of Service Application documents Processes documents for approval 3 Minutes Customer Service Assistant / any available personnel Service Application documents
9 Proceeds to the Customer Account Division Approves Service Application documents 2 Minutes Division Manager C, Customer Account Division Service Application documents
10 Returns to the Service Application Section for updating Updates status at the System and refers customer / client to the General Accounting Division 2 Minutes Customer Service Assistant Service Application documents / Store Requisition Slip
11 Proceeds to the General Accounting Division for computation of fees Accepts documents and computes total cost of materials and charges for service connection applied and advised client to pay at the cashier 5 Minutes Senior Accounting Processor B Official Receipt
12 Proceeds to the Cashier for payment Accepts payment for total cost of connection applied and issues O.R. 3 Minutes Cashier None
13 Returns to the General Accounting Division Confirms payment and approves Store Requisition Slip 5 Minutes Assistant General Manager for Finance and Administration Store Requisition Slip
14 Proceeds to the Service Application Section and submits the approved Store Requisition Slip together with the Service Application documents Receives the approved documents and provides customer / client a copy and advises them to follow up with the Mainline / Service Line Division 2 Minutes Customer Service Assistant or any personnel available Service Application documents

End of Transaction

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