How many days does it take for application of New Service Connection?

HOW MANY DAYS DOES IT TAKE FOR APPLICATION OF NEW SERVICE CONNECTION?

How to avail of the service?

Requirement A:
1. Certified true copy of Lot Title (if owner)
2. If applicant is other than the real owner of the property, he/she must be armed with Special Power of Attorney (SPA) from such real owner.
3. A Certified true copy of the land title shall be submitted. Photocopy shall not be accepted.
4. The account shall be registered in the name of the real owner c/o the applicant.
5. Certified Planning System (CPS) – if cost of construction for residence / building exceeds P50,000.00
6. Sketch – location
7. Barangay Clearance
Requirement B:
8. Building Permit
9. Excavation Permit
– City Engineers Office, if city / barangay road; District Engineers Office, if national road
– Deposit performance bond should a concrete pavement demo / resto is required
10. Certificate of Attendance (orientation Seminar certificate)
11. Photo through ZCWD webcam
12. Supplemental requirement
– Barangay permit (if applicant will be the one to cut, break, restore concrete pavement)
– Lessor liability in case of delinquency
Step Customer Service Provider Duration Person In-charge Forms
1 Proceeds to Customer Service Division Interviews applicant and provides list of Requirement A 5 Minutes Customer Service Officer A Checklist
After completion of Requirement A
2 Proceeds and submits to Customer Service Division Check Requirement A. If complete, prepares sketch location and furnishes applicant / client with Service Application Form. Advises customer to attend the mandatory Orientation Seminar, issues pass slip for Orientation Seminar 10 Minutes Customer Service Officer / Customer Service Assistant SAS Form / Contract Card
3 If in time with the seminar date (Friday P.M.), proceeds to ZCWD roof deck Conducts Orientation Seminar 2 hours (From 2:00 to 4:00 P.M., every Friday only) Seminar Committee Pass Slip / Entry Pass
4 Other than Friday: proceeds to City Engineers Offce / DPWH City Engineers Office or DPWH City Engineers Office or DPWH Building Permit / Excavation Permit
5 Proceeds to Service Application Section and submits Requirement B Checks Requirement B. If complete, requires applicant / client to pay inspection fee at the Cashier 1 Minute Customer Service Officer B / Customer Service Assistant A Checklist of requirements
6 Proceeds to cashier Accepts payment for inspection fee 2 Minutes Cashier Official Receipt
7 Submits O.R. to the frontline officer, Customer Service Division Receives all application documents and schedules date for inspection 6 Minutes Customer Service Officer / Customer Service Assistant None

End of Transaction

3 Days, After Site Inspection
8 Proceeds to Service Application Section Updates applicant / client of the status of the service application documents 2 Minutes Customer Service Assistant None
9 Proceeds to the Customer Account Division Approves Service Application Documents 1 Minute Division Manager CAD, CS and EDP Department Service Application Form
After Approval of Service Connection Application
10 Returns to Service Application Section Attaches official receipt 5 Minutes Customer Service Assistant Service Application documents
11 Proceeds to General Accounting Division Accepts and computes total cost of materials and charges for service connection applied 5 Minutes Senior Accounting Processor B Service Application documents
12 Proceeds to the Cashier Accepts payment for total cost of connection applied and issues Official Receipt 2 Minutes Cashier Service Application documents / Store Requisition Slip
13 Proceeds to the Office of the Finance and Administration Group head for approval of Store Requisition Slip Confimrs payment and approves Store Requisition Slip 5 Minutes Secretary – Asst. General Manager, FAG Store Requisition Slip
After Approval of Store Requisition Slip
14 Proceeds and submits documents to the Service Application Division Provides customer / client copy of approved application 3 Minutes Customer Service Assistant A Service

End of Transaction

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