- Agency’s Mandate
- . Annual Financial Reports for FY 2013 to 2016
- Approved Budget and Targets
- Projects, Programs and Status of Implementation
- Major Programs and Projects categorized in accordance with the Five Key Result Areas under EO No. 43 (N/A)
- Status of Implementation
- Annual Procurement Plan
- System of Ranking Delivery Units and Individuals
- QMS ISO Certification for at least one core process by any internationl certifying body appoved by the IATF or ISO-aligned QMS documents
- ZCWD Quality Manual
- Procedures and Work Instruction Manual
- PROCEDURES AND WORK INSTRUCTIONS MANUAL- Introduction & Presentation and Layout
- PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Service Division
- PROCEDURES AND WORK INSTRUCTIONS MANUAL- Billing Division
- PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Care Division
- PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Accounts Division
- PROCEDURES AND WORK INSTRUCTIONS MANUAL- Annex
- ZCWD Freedom of Information Manual