1. Agency’s Mandate
  2. . Annual Financial Reports for FY 2013 to 2016
  3.  Approved Budget and Targets
  4. Projects, Programs and Status of Implementation
    1. Major Programs and Projects categorized in accordance with the Five Key Result Areas under EO No. 43 (N/A)
    2. Status of Implementation 2016
  5. Annual Procurement Plan
  6. System of Ranking Delivery Units and Individuals
  7. QMS ISO Certification for at least one core process by any internationl certifying body appoved by the IATF or ISO-aligned QMS documents
    1. ZCWD Quality Manual
    2. Procedures and Work Instruction Manual
      1. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Introduction & Presentation and Layout
      2. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Service Division
      3. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Billing Division
      4. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Care Division
      5. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Accounts Division
      6. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Annex
    3. ZCWD Freedom of Information Manual