ZCWD Citizen's Charter

2023 (3rd Edition)
Foreword
Vision & Mission
Mandate, Vision, Mission, Quality Policy Statement and Service Pledge
New Service Application/ Transfer Site of Tapping
Filing an application for a new water service connection (new tapping and reopening of an abandoned water service connections)
Relocation of Meter
Simple relocation of water meter (within the same/current vicinity)
Change of Account Name
Update of ZCWD account name to reflect new and/or actual owner
Online Application for New Water Service Connection/Transfer- Site of Tapping
Facilitate online application for water service connection for reduced face-to-face transaction and less applicant's mobilization expenses
Service Complaint
Filing a service-related complaint, i.e. issues on water supply or pressure, service line issues, et. al.
Service Complaint via Online
Filing a service-related complaint, i.e. issues on high consumptions, water supply or pressure, service line issues, et. al.
Water Bill Inquiry (via SMS)
Inquiry for current bill statement via SMS service
Bill Payment
Payment of monthly water services consumption and services
Request for Reconnection
Request for reconnection of water service connection
Request and Payment of Materials Needed for Reconnection
Request and Payment of Materials Needed for reconnection, replacement of lost/missing materials onsite and rehabilitation
Request for Disconnection- Owner's Request
Request for Disconnection of water service connection by the registered Account Name
Request for Pipe laying and Interconnection Works
Request for Pipe laying and interconnection works in a Subdivision, HOA, Urban Poor & Subdivisions with private road lot
Water Meter Testing/Calibration
Request for water meter testing and/or meter calibration of Private Water Meters
Report of suspected illegal water connection
Suspected illegal water connection is reported for inspection/investigation.
Payment of illegal water connection penalties
Customer pays the illegal connection penalties.
Payment of water meter meters documented as damaged (broken glass/lens and/or damaged water meters)
Customer pays the cost of replacement for the damaged water meter

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