To be a premier water utility that provides excellent services towards improving the quality of life of its customers in adherence to the belief that Agua es Vida (Water is Life).

The ZCWD exists to:
Provide adequate, affordable and sustainable supply of potable water; Develop and protect the city’s water resources; and Manage waste water system in accordance with National and International Policies and Standards.

Commitment,
Reliability,
Integrity,
Solidarity,
Professionalism, and
Innovation

Provision of quality water for all
is our goal; Continual improvement
in our processes is
our ‘way of life’;

Adherence and commitment to our core values affirms our dedication to service excellence that shall exceed
customer and statutory requirements and, applicable local and international standards;

Because we believe in the credo
that ‘Agua es Vida’.