2017201820192020
  1. Agency’s Mandate
  2. . Annual Financial Reports for FY 2013 to 2016
  3.  Approved Budget and Targets
  4. Projects, Programs and Status of Implementation
    1. Major Programs and Projects categorized in accordance with the Five Key Result Areas under EO No. 43 (N/A)
    2. Status of Implementation
  5. Annual Procurement Plan
  6. System of Ranking Delivery Units and Individuals
  7. QMS ISO Certification for at least one core process by any internationl certifying body appoved by the IATF or ISO-aligned QMS documents
    1. ZCWD Quality Manual
      1. Internal Quality Audit Certification
      2. FY 2017 Minutes of the Management Review
    2. Procedures and Work Instruction Manual
      1. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Introduction & Presentation and Layout
      2. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Service Division
      3. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Billing Division
      4. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Care Division
      5. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Accounts Division
      6. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Annex
    3. ZCWD Freedom of Information Manual
      1. Certificate of Compliance

 


 

  1. Agency’s Mandate and Functions
  2. . Approved Budget and Corresponding Targets
  3. Modification made pursuant to the general and special provisions in the FY 2018 GAA (not applicable)
  4. Annual Procurement Plan
  5.  Major Projects, Programs and Status of Implementation
    1. Major Programs and Projects categorized in accordance with the Five Key Result Areas under EO No. 43 (N/A)
    2. Status of Implementation
  6. Annual Financial Reports for FY 2014 to 2018
  7. Annual Reports on the status of Income authorized by law to be deposited outside the National Treasury (not applicable)
  8. QMS ISO Certification for at least one core process by any international certifying body approved by the IATF or ISO-aligned QMS documents
    1. ZCWD Quality Manual
      1. Internal Quality Audit Certification
      2. FY 2017 Minutes of the Management Review
    2. Procedures and Work Instruction Manual
      1. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Introduction & Presentation and Layout
      2. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Service Division
      3. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Billing Division
      4. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Care Division
      5. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Accounts Division
      6. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Annex
  9. System of Ranking Delivery Units for 2018
  10. The Agency Review and Compliance Procedure of Statement and Financial Disclosure 
    1. SALN-Review-and-Compliance
  11. Freedom to Information (FoI) Manual and Certificate
    1. ZCWD FoI Manual
    2. Certificate of Compliance
    3. ZCWD FOI Report

 

  1. Agency’s Mandate and Functions
  2. . Approved Budget and Corresponding Targets
  3. Modification made pursuant to the general and special provisions in the FY 2018 GAA (not applicable)
  4. Annual Procurement Plan
  5.  Major Projects, Programs and Status of Implementation
    1. Major Programs and Projects categorized in accordance with the Five Key Result Areas under EO No. 43 (N/A)
    2. Status of Implementation
  6. Annual Financial Reports for FY 2015 to 2019
  7. Annual Reports on the status of Income authorized by law to be deposited outside the National Treasury (not applicable)
  8. QMS ISO Certification for at least one core process by any international certifying body approved by the IATF or ISO-aligned QMS documents
    1. ZCWD Quality Manual
      1. Internal Quality Audit Certification
      2. FY 2017 Minutes of the Management Review
    2. Procedures and Work Instruction Manual
      1. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Introduction & Presentation and Layout
      2. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Service Division
      3. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Billing Division
      4. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Care Division
      5. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Accounts Division
      6. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Annex
  9. System of Ranking Delivery Units for 2019
  10. The Agency Review and Compliance Procedure of Statement and Financial Disclosure 
    1. SALN-Review-and-Compliance
  11. Freedom to Information (FoI) Manual and Certificate
    1. ZCWD FoI Manual
    2. Certificate of Compliance
    3. ZCWD FOI Report

 

  1. Agency’s Mandate and Functions
  2. Annual Financial Reports for FY 2016 to 2020
  3.  Approved Budget and Corresponding Targets
  4. Projects, Programs and Status of Implementation
    1. Major Programs and Projects categorized in accordance with the Five Key Result Areas under EO No. 43 (N/A)
    2. Status of Implementation
  5. Annual Procurement Plan
  6. QMS ISO Certification for at least one core process by any international certifying body approved by the IATF or ISO-aligned QMS documents
    1. ZCWD Quality Manual
      1. Internal Quality Audit Certification
    2. Procedures and Work Instruction Manual
      1. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Introduction & Presentation and Layout
      2. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Service Division
      3. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Billing Division
      4. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Care Division
      5. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Accounts Division
      6. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Annex
  7. System of Ranking Delivery Units for 2020
  8. The Agency Review and Compliance Procedure of Statement and Financial Disclosure 
    1. SALN-Review-and-Compliance (no changes since 2019 submission)
  9. Freedom to Information (FoI)
    1. ZCWD Abridged FOI Manual
    2. ZCWD FoI Manual
    3. Certificate of Compliance
    4. ZCWD FOI Report