201720182019202020212022

1. Agency’s Mandate
   • Vision, Mission and Core Values
   • Functions of Departments, Divisions and Sections
   • Citizens Charter
   • Name of Officials with their Position / Designation and Contact Information
2. . Annual Financial Reports for FY 2013 to 2016
   • Financial Report 2013
   • Financial Report 2014
   • Financial Report 2015
   • Financial Report 2016
   • Financial Report 2017
3.  Approved Budget and Targets
   • ZCWD Agency Targets FY2017
   • Corporate Operating Budget FY 2017
   • ZCWD Agency Targets FY 2016
   • Corporate Operating Budget FY 2016
4. Projects, Programs and Status of Implementation
   1. Major Programs and Projects categorized in accordance with the Five Key Result Areas under EO No. 43 (N/A)
   2. Status of Implementation
      • Capital Improvement Projects 2017 (as of December 2017)
5. Annual Procurement Plan
   • APP 2018 : Common-Use Supplies and Equipment
   • APP 2018 -CAPEX
   • APP 2018 – OPEX
   • APP 2018 – MAINTEX
   • APP 2017 -CAPEX
   • APP 2017 – OPEX
   • APP 2017 – MAINTEX
   • PMR 2017 1st Semester
   • PMR 2017 2nd Semester
   • PMR 2016 1st Semester
   • PMR 2016 2nd Semester
6. System of Ranking Delivery Units and Individuals
   • System of Ranking 2017
7. QMS ISO Certification for at least one core process by any internationl certifying body appoved by the IATF or ISO-aligned QMS documents
   1. ZCWD Quality Manual
      1. Internal Quality Audit Certification
      2. FY 2017 Minutes of the Management Review
   2. Procedures and Work Instruction Manual
      1. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Introduction & Presentation and Layout
      2. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Service Division
      3. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Billing Division
      4. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Care Division
      5. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Accounts Division
      6. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Annex
   3. ZCWD Freedom of Information Manual
      1. Certificate of Compliance

 

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1. Agency’s Mandate and Functions
   • Vision, Mission and Core Values
   • Functions of Departments, Divisions and Sections
   • Citizens Charter
   • Name of Officials with their Position / Designation and Contact Information
2. . Approved Budget and Corresponding Targets
   • ZCWD Agency Targets FY2018
   • Corporate Operating Budget FY 2018
3. Modification made pursuant to the general and special provisions in the FY 2018 GAA (not applicable)
4. Annual Procurement Plan
   • PMR 2018 non-Common-Supplies and Equipment (CSE)
   • PMR 2018 1st Semester
   • PMR 2018 2nd Semester
   • APP 2018 Supplemental
   • APP 2019 : CSE
   • APP for CY 2019
     • CAPEX
     • OPEX
     • MAINTEX
5.  Major Projects, Programs and Status of Implementation
   1. Major Programs and Projects categorized in accordance with the Five Key Result Areas under EO No. 43 (N/A)
   2. Status of Implementation
      • Capital Improvement Projects 2018 (as of Dec 2018)
6. Annual Financial Reports for FY 2014 to 2018
   • Financial Report 2014
   • Financial Report 2015
   • Financial Report 2016
   • Financial Report 2017
   • Financial Report 2018
7. Annual Reports on the status of Income authorized by law to be deposited outside the National Treasury (not applicable)
8. QMS ISO Certification for at least one core process by any international certifying body approved by the IATF or ISO-aligned QMS documents
   1. ZCWD Quality Manual
      1. Internal Quality Audit Certification
      2. FY 2017 Minutes of the Management Review
   2. Procedures and Work Instruction Manual
      1. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Introduction & Presentation and Layout
      2. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Service Division
      3. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Billing Division
      4. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Care Division
      5. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Accounts Division
      6. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Annex
9. System of Ranking Delivery Units for 2018
   • ZCWD System of Ranking 2018
10. The Agency Review and Compliance Procedure of Statement and Financial Disclosure 
    1. SALN-Review-and-Compliance
11. Freedom to Information (FoI) Manual and Certificate
    1. ZCWD FoI Manual
    2. Certificate of Compliance
    3. ZCWD FOI Report

 

1. Agency’s Mandate and Functions
   • Vision, Mission and Core Values
   • Functions of Departments, Divisions and Sections
   • Citizens Charter
   • Name of Officials with their Position / Designation and Contact Information
2. . Approved Budget and Corresponding Targets
   • ZCWD Agency Targets FY2019
   • Corporate Operating Budget FY 2019
3. Modification made pursuant to the general and special provisions in the FY 2018 GAA (not applicable)
4. Annual Procurement Plan
   • PMR 2019 1st Semester
   • PMR 2019 2nd Semester
   • APP 2020 : CSE
   • APP for CY 2020
     • CAPEX
     • OPEX
     • MAINTEX
     • APP Supplemental
5.  Major Projects, Programs and Status of Implementation
   1. Major Programs and Projects categorized in accordance with the Five Key Result Areas under EO No. 43 (N/A)
   2. Status of Implementation
      • Capital Improvement Projects 2019 (as of December2019)
6. Annual Financial Reports for FY 2015 to 2019
   • Financial Report 2015
   • Financial Report 2016
   • Financial Report 2017
   • Financial Report 2018
   • Financial Report 2019
7. Annual Reports on the status of Income authorized by law to be deposited outside the National Treasury (not applicable)
8. QMS ISO Certification for at least one core process by any international certifying body approved by the IATF or ISO-aligned QMS documents
   1. ZCWD Quality Manual
      1. Internal Quality Audit Certification
      2. FY 2017 Minutes of the Management Review
   2. Procedures and Work Instruction Manual
      1. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Introduction & Presentation and Layout
      2. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Service Division
      3. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Billing Division
      4. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Care Division
      5. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Accounts Division
      6. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Annex
9. System of Ranking Delivery Units for 2019
   • ZCWD System of Ranking 2019
10. The Agency Review and Compliance Procedure of Statement and Financial Disclosure 
    1. SALN-Review-and-Compliance
11. Freedom to Information (FoI) Manual and Certificate
    1. ZCWD FoI Manual
    2. Certificate of Compliance
    3. ZCWD FOI Report

 

1. Agency’s Mandate and Functions
   • Vision, Mission and Core Values
   • Functions of Departments, Divisions and Sections
   • Citizens Charter
   • Name of Officials with their Position / Designation and Contact Information
2. Annual Financial Reports for FY 2016 to 2020
   • Financial Report 2016
   • Financial Report 2017
   • Financial Report 2018
   • Financial Report 2019
   • Financial Report 2020
3.  Approved Budget and Corresponding Targets
   • Corporate Operating Budget FY 2020
   • ZCWD Agency Targets FY2020
4. Projects, Programs and Status of Implementation
   1. Major Programs and Projects categorized in accordance with the Five Key Result Areas under EO No. 43 (N/A)
   2. Status of Implementation
      • Capital Improvement Projects 2020 (as of December)
5. Annual Procurement Plan
   • 2021 Indicative APP
   • PMR 2020 1st Semester
   • PMR 2020 2nd Semester
   • APP 2021 : CSE
   • APP 2020 non-CSE for CY 2020
     • CAPEX
     • OPEX
     • MAINTEX
   • APP 2020 Supplemental 
6. QMS ISO Certification for at least one core process by any international certifying body approved by the IATF or ISO-aligned QMS documents
   1. ZCWD Quality Manual
      1. Internal Quality Audit Certification
   2. Procedures and Work Instruction Manual
      1. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Introduction & Presentation and Layout
      2. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Service Division
      3. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Billing Division
      4. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Care Division
      5. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Accounts Division
      6. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Annex
7. System of Ranking Delivery Units for 2020
   • ZCWD System of Ranking 2020 (no changes since 2019 submission)
8. The Agency Review and Compliance Procedure of Statement and Financial Disclosure 
   1. SALN-Review-and-Compliance (no changes since 2019 submission)
9. Freedom to Information (FoI)
   1. ZCWD Abridged FOI Manual
   2. ZCWD FoI Manual
   3. Certificate of Compliance
   4. ZCWD FOI Report

 

1. Agency’s Mandate and Functions
   • Vision, Mission and Core Values
   • Functions of Departments, Divisions and Sections
   • Citizens Charter
   • Name of Officials with their Position / Designation and Contact Information
2. Annual Financial Reports for FY 2016 to 2020
   • Financial Report 2017
   • Financial Report 2018
   • Financial Report 2019
   • Financial Report 2020
   • Financial Report 2021
3.  Approved Budget and Corresponding Targets
   • Corporate Operating Budget FY 2021
   • ZCWD Agency Targets FY2021
4. Projects, Programs and Status of Implementation
   1. Major Programs and Projects categorized in accordance with the Five Key Result Areas under EO No. 43 (N/A)
   2. Status of Implementation
      • Capital Improvement Projects 2021 (as of December)
5. Annual Procurement Plan
   • 2022 Indicative APP
   • PMR 2021 – 1st Semester
   • PMR 2021 – 2nd Semester
   • APP 2022 CSE
   • APP non-CSE for CY 2021
   • 2nd APP 2020 Supplemental 
6. QMS ISO Certification for at least one core process by any international certifying body approved by the IATF or ISO-aligned QMS documents
   1. ZCWD Quality Manual
      1. Internal Quality Audit Certification
   2. Procedures and Work Instruction Manual
      1. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Introduction & Presentation and Layout
      2. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Service Division
      3. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Billing Division
      4. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Care Division
      5. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Accounts Division
      6. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Annex
7. System of Ranking Delivery Units for 2020
   • ZCWD System of Ranking (no changes since 2019 submission)
8. The Agency Review and Compliance Procedure of Statement and Financial Disclosure 
   1. SALN-Review-and-Compliance (no changes since 2019 submission)
9. Freedom to Information (FoI)
   1. ZCWD Abridged FOI Manual
   2. ZCWD FoI Manual
   3. ZCWD FoI One-page Manual
   4. Certificate of Compliance
   5. ZCWD FOI Report

 

1. Agency’s Mandate and Functions
   • Vision, Mission and Core Values
   • Functions of Departments, Divisions and Sections
   • Citizens Charter
   • Name of Officials with their Position / Designation and Contact Information
2. Annual Financial Reports for FY 2016 to 2020
   • Financial Report 2018
   • Financial Report 2019
   • Financial Report 2020
   • Financial Report 2021
   • Financial Report 2022
3.  Approved Budget and Corresponding Targets
   • Corporate Operating Budget FY 2022
   • ZCWD Agency Targets FY2022
4. Projects, Programs and Status of Implementation
   1. Major Programs and Projects categorized in accordance with the Five Key Result Areas under EO No. 43 (N/A)
   2. Status of Implementation
      • Capital Improvement Projects 2022
5. Annual Procurement Plan
   • PMR 2022
   • APP 2023 CSE
   • APP non-CSE for CY 2022
6. QMS ISO Certification for at least one core process by any international certifying body approved by the IATF or ISO-aligned QMS documents
   1. ZCWD Quality Manual
      1. Internal Quality Audit Certification
   2. Procedures and Work Instruction Manual
      1. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Introduction & Presentation and Layout
      2. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Service Division
      3. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Billing Division
      4. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Care Division
      5. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Accounts Division
      6. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Annex
7. System of Ranking Delivery Units for 2020
   • ZCWD System of Ranking (no changes since 2019 submission)
8. The Agency Review and Compliance Procedure of Statement and Financial Disclosure 
   1. SALN-Review-and-Compliance (no changes since 2019 submission)
9. Freedom to Information (FoI)
   1. ZCWD Abridged FOI Manual
   2. ZCWD FoI Manual
   3. ZCWD FoI One-page Manual
   4. Certificate of Compliance
   5. ZCWD FOI Report