201720182019202020212022
- Agency’s Mandate
- . Annual Financial Reports for FY 2013 to 2016
- Approved Budget and Targets
- Projects, Programs and Status of Implementation
- Major Programs and Projects categorized in accordance with the Five Key Result Areas under EO No. 43 (N/A)
- Status of Implementation
- Annual Procurement Plan
- System of Ranking Delivery Units and Individuals
- QMS ISO Certification for at least one core process by any internationl certifying body appoved by the IATF or ISO-aligned QMS documents
- ZCWD Quality Manual
- Procedures and Work Instruction Manual
- PROCEDURES AND WORK INSTRUCTIONS MANUAL- Introduction & Presentation and Layout
- PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Service Division
- PROCEDURES AND WORK INSTRUCTIONS MANUAL- Billing Division
- PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Care Division
- PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Accounts Division
- PROCEDURES AND WORK INSTRUCTIONS MANUAL- Annex
- ZCWD Freedom of Information Manual
- Agency’s Mandate and Functions
- . Approved Budget and Corresponding Targets
- Modification made pursuant to the general and special provisions in the FY 2018 GAA (not applicable)
- Annual Procurement Plan
- Major Projects, Programs and Status of Implementation
- Major Programs and Projects categorized in accordance with the Five Key Result Areas under EO No. 43 (N/A)
- Status of Implementation
- Annual Financial Reports for FY 2014 to 2018
- Annual Reports on the status of Income authorized by law to be deposited outside the National Treasury (not applicable)
- QMS ISO Certification for at least one core process by any international certifying body approved by the IATF or ISO-aligned QMS documents
- ZCWD Quality Manual
- Procedures and Work Instruction Manual
- PROCEDURES AND WORK INSTRUCTIONS MANUAL- Introduction & Presentation and Layout
- PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Service Division
- PROCEDURES AND WORK INSTRUCTIONS MANUAL- Billing Division
- PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Care Division
- PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Accounts Division
- PROCEDURES AND WORK INSTRUCTIONS MANUAL- Annex
- System of Ranking Delivery Units for 2018
- The Agency Review and Compliance Procedure of Statement and Financial Disclosure
- Freedom to Information (FoI) Manual and Certificate
- Agency’s Mandate and Functions
- . Approved Budget and Corresponding Targets
- Modification made pursuant to the general and special provisions in the FY 2018 GAA (not applicable)
- Annual Procurement Plan
- PMR 2019 1st Semester
- PMR 2019 2nd Semester
- APP 2020 : CSE
- APP for CY 2020
- Major Projects, Programs and Status of Implementation
- Major Programs and Projects categorized in accordance with the Five Key Result Areas under EO No. 43 (N/A)
- Status of Implementation
- Annual Financial Reports for FY 2015 to 2019
- Annual Reports on the status of Income authorized by law to be deposited outside the National Treasury (not applicable)
- QMS ISO Certification for at least one core process by any international certifying body approved by the IATF or ISO-aligned QMS documents
- ZCWD Quality Manual
- Procedures and Work Instruction Manual
- PROCEDURES AND WORK INSTRUCTIONS MANUAL- Introduction & Presentation and Layout
- PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Service Division
- PROCEDURES AND WORK INSTRUCTIONS MANUAL- Billing Division
- PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Care Division
- PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Accounts Division
- PROCEDURES AND WORK INSTRUCTIONS MANUAL- Annex
- System of Ranking Delivery Units for 2019
- The Agency Review and Compliance Procedure of Statement and Financial Disclosure
- Freedom to Information (FoI) Manual and Certificate
- Agency’s Mandate and Functions
- Annual Financial Reports for FY 2016 to 2020
- Approved Budget and Corresponding Targets
- Projects, Programs and Status of Implementation
- Major Programs and Projects categorized in accordance with the Five Key Result Areas under EO No. 43 (N/A)
- Status of Implementation
- Annual Procurement Plan
- 2021 Indicative APP
- PMR 2020 1st Semester
- PMR 2020 2nd Semester
- APP 2021 : CSE
- APP 2020 non-CSE for CY 2020
- APP 2020 Supplemental
- QMS ISO Certification for at least one core process by any international certifying body approved by the IATF or ISO-aligned QMS documents
- ZCWD Quality Manual
- Procedures and Work Instruction Manual
- PROCEDURES AND WORK INSTRUCTIONS MANUAL- Introduction & Presentation and Layout
- PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Service Division
- PROCEDURES AND WORK INSTRUCTIONS MANUAL- Billing Division
- PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Care Division
- PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Accounts Division
- PROCEDURES AND WORK INSTRUCTIONS MANUAL- Annex
- System of Ranking Delivery Units for 2020
- The Agency Review and Compliance Procedure of Statement and Financial Disclosure
- Freedom to Information (FoI)
- Agency’s Mandate and Functions
- Annual Financial Reports for FY 2017 to 2020
- Approved Budget and Corresponding Targets
- Corporate Operating Budget FY 2021
- ZCWD Agency Targets FY2021
- Projects, Programs and Status of Implementation
- Major Programs and Projects categorized in accordance with the Five Key Result Areas under EO No. 43 (N/A)
- Status of Implementation
- Annual Procurement Plan
- 2022 Indicative APP
- PMR 2021 – 1st Semester
- PMR 2021 – 2nd Semester
- APP 2022 CSE
- APP non-CSE for CY 2021
- 2nd APP 2020 Supplemental
- QMS ISO Certification for at least one core process by any international certifying body approved by the IATF or ISO-aligned QMS documents
- ZCWD Quality Manual
- Procedures and Work Instruction Manual
- PROCEDURES AND WORK INSTRUCTIONS MANUAL- Introduction & Presentation and Layout
- PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Service Division
- PROCEDURES AND WORK INSTRUCTIONS MANUAL- Billing Division
- PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Care Division
- PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Accounts Division
- PROCEDURES AND WORK INSTRUCTIONS MANUAL- Annex
- System of Ranking Delivery Units for 2020
- The Agency Review and Compliance Procedure of Statement and Financial Disclosure
- Freedom to Information (FoI)
- Agency’s Mandate and Functions
- Annual Financial Reports for FY 2018 to 2021
- Approved Budget and Corresponding Targets
- Corporate Operating Budget FY 2022
- ZCWD Agency Targets FY2022
- Projects, Programs and Status of Implementation
- Major Programs and Projects categorized in accordance with the Five Key Result Areas under EO No. 43 (N/A)
- Status of Implementation
- Annual Procurement Plan
- PMR 2022
- APP 2023 CSE
- APP non-CSE for CY 2022
- APP 2021 Supplemental
- QMS ISO Certification for at least one core process by any international certifying body approved by the IATF or ISO-aligned QMS documents
- ZCWD Quality Manual
- Procedures and Work Instruction Manual
- PROCEDURES AND WORK INSTRUCTIONS MANUAL- Introduction & Presentation and Layout
- PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Service Division
- PROCEDURES AND WORK INSTRUCTIONS MANUAL- Billing Division
- PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Care Division
- PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Accounts Division
- PROCEDURES AND WORK INSTRUCTIONS MANUAL- Annex
- System of Ranking Delivery Units for 2020
- The Agency Review and Compliance Procedure of Statement and Financial Disclosure
- Freedom to Information (FoI)
- Technical Reports