How do I apply and how long will it take for reconnection of closed service connection?

REQUEST FOR RE-OPENING / RECONNECTION OF WATER SERVICE CONNECTION
Schedule of Service
Monday to Friday – 8:00 A.M. to 5:00 P.M.
Who may avail of the service? Duration
All customers with disconnected water service connection 8 Minutes
at meter stand / padlocked meter (reconnect within the day, if payment is made before 3:00 P.M.)
Mainline reconnection will be accomplished within 5 days
What are the requirements?
Clearance of Accounts
Payment of Reconnection Fee
Preparation of Service Line after the meter
How to avail of the service?
Step Customer Service Provider Duration Person In-charge Fees Form
1 Presents statement of account or water bill to the Cashier Accepts payment, issues Official Receipt (O.R.) and advises customer to proceed to Customer Account Division 2 Minutes Cashier Amount indicated in the water of bill None
2 Presents O.R. to Customer Accounts Division Confirms payment, verifies cost of reconnection fee and advises customer to proceed to Cashier 1 Minute Customer Service Assistant A None None
3 Customer pays reconnection fee at the Cashier Accepts payment, issues O.R. and advises customer to go back to Customer Account Division 1 Minute Cashier Cost of Reconnection Fee None
4 Presents O.R. to Customer Accounts Division Confirms payment, prepares Job Order for reconnection, and explains to customer the details of the Job Order 1 Minute Customer Service Assistant A None Job Order Form
5 At the site, customer acknowledges receipt of water meter Reconnection Team issues Meter Installation Memo 3 Minutes Reconnection Team None Meter Installation Memo Form

End of Transaction

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