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REQUEST FOR RE-OPENING / RECONNECTION OF WATER SERVICE CONNECTION
Schedule of Service
– Monday to Friday – 8:00 A.M. to 5:00 P.M.
Who may avail of the service? Duration
– All customers with disconnected water service connection 8 Minutes
– at meter stand / padlocked meter (reconnect within the day, if payment is made before 3:00 P.M.)
– Mainline reconnection will be accomplished within 5 days
What are the requirements?
Clearance of Accounts
– Payment of Reconnection Fee
– Preparation of Service Line after the meter
How to avail of the service?
Step Customer Service Provider Duration Person In-charge Fees Form
1 Presents statement of account or water bill to the Cashier Accepts payment, issues Official Receipt (O.R.) and advises customer to proceed to Customer Account Division 2 Minutes Cashier Amount indicated in the water of bill None
2 Presents O.R. to Customer Accounts Division Confirms payment, verifies cost of reconnection fee and advises customer to proceed to Cashier 1 Minute Customer Service Assistant A None None
3 Customer pays reconnection fee at the Cashier Accepts payment, issues O.R. and advises customer to go back to Customer Account Division 1 Minute Cashier Cost of Reconnection Fee None
4 Presents O.R. to Customer Accounts Division Confirms payment, prepares Job Order for reconnection, and explains to customer the details of the Job Order 1 Minute Customer Service Assistant A None Job Order Form
5 At the site, customer acknowledges receipt of water meter Reconnection Team issues Meter Installation Memo 3 Minutes Reconnection Team None Meter Installation Memo Form

End of Transaction