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WATER DELIVERY
Schedule of Service Who may avail of the service?
– A. Payment (Monday to Friday – 8:00 A.M to 4:30 P.M.) – Registered customers with no unpaid account
– B. Delivery (Monday, Wednesday, Friday – 24 hours) – Other customers with approved requests
What are the requirements? Duration of transaction
– ZCWD Water Bill or Official Receipt – 15 minutes per customer
How to avail of the service?
Step Customer Service Provider Duration Person In-charge Form
1 Gets delivery schedule with the Operations Group Logs the request and issues delivery slip for billing 5 Minutes Operations Group Water Delivery Personnel None
2 Proceeds to EDP / Computer room Receives and encodes the billing based on the water delivery slip and returns the same to the customer. Advises customer to pay at the Cashier 3 Minutes Senior Computer Operation Delivery Slip
3 Proceeds to Cashier for payment Receives payment and issues official receipt 4 Minutes Cashier Delivery Slip
4 Presents official receipt to Operations Group personnel for confirmation Confirms the payment and schedule the delivery of water 3 Minutes Operations Group Water Delivery Personnel None

End of Transaction