Does ZCWD offer Water Delivery Service?

Schedule of Service Who may avail of the service?
A. Payment (Monday to Friday – 8:00 A.M to 4:30 P.M.) Registered customers with no unpaid account
B. Delivery (Monday, Wednesday, Friday – 24 hours) Other customers with approved requests
What are the requirements? Duration of transaction
ZCWD Water Bill or Official Receipt 15 minutes per customer
How to avail of the service?
Step Customer Service Provider Duration Person In-charge Form
1 Gets delivery schedule with the Operations Group Logs the request and issues delivery slip for billing 5 Minutes Operations Group Water Delivery Personnel None
2 Proceeds to EDP / Computer room Receives and encodes the billing based on the water delivery slip and returns the same to the customer. Advises customer to pay at the Cashier 3 Minutes Senior Computer Operation Delivery Slip
3 Proceeds to Cashier for payment Receives payment and issues official receipt 4 Minutes Cashier Delivery Slip
4 Presents official receipt to Operations Group personnel for confirmation Confirms the payment and schedule the delivery of water 3 Minutes Operations Group Water Delivery Personnel None

End of Transaction