Schedule of Service

•  Monday to Friday – 8:00 A.M. to 5:00 P.M.

Who may avail of the service?

• All registered applicants within the Service Area of the ZCWD

Duration

• 5 Working Days

What are the requirements?

• Requirement A:

1. Certified true copy of Lot Title (if owner)
2. If applicant is other than the real owner of the property, he/she must be armed with Special Power of Attorney (SPA) from such real owner.
3. A Certified true copy of the land title shall be submitted. Photocopy shall not be accepted.
4. The account shall be registered in the name of the real owner c/o the applicant.
5. Certified Plumbing System (CPS) – if cost of construction for residence / building exceeds P50,000.00
6. Sketch – location
7. Barangay Clearance

• Requirement B:

1. Building Permit
2. Excavation Permit- City Engineers Office, if city / Barangay road; District Engineers Office, if national road- Deposit performance bond should a concrete pavement demo / Resto is required
3. Certificate of Attendance (orientation Seminar certificate)
4. Photo through ZCWD Webcam
5. Supplemental requirement- Barangay permit (if applicant will be the one to cut, break, restore concrete pavement)- Lessor liability in case of delinquency

    

How to avail of the service?

Step	Customer	Service Provider	Duration	Person In-charge	Forms
1	Proceeds to Customer Service Division	Interviews applicant and provides list of Requirement A	5 Minutes	Customer Service Officer A	Checklist
After completion of Requirement A
2	Proceeds and submits to Customer Service Division	Check Requirement A. If complete, prepares sketch location and furnishes applicant / client with Service Application Form. Advises customer to attend the mandatory Orientation Seminar, issues pass slip for Orientation Seminar	10 Minutes	Customer Service Officer / Customer Service Assistant	SAS Form / Contract Card
3	If in time with the seminar date (Friday P.M.), proceeds to ZCWD roof deck	Conducts Orientation Seminar	2 hours (From 2:00 to 4:00 P.M., every Friday only)	Seminar Committee	Pass Slip / Entry Pass
4	Other than Friday: proceeds to City Engineers Offce / DPWH	City Engineers Office or DPWH		City Engineers Office or DPWH	Building Permit / Excavation Permit
5	Proceeds to Service Application Section and submits Requirement B	Checks Requirement B. If complete, requires applicant / client to pay inspection fee at the Cashier	1 Minute	Customer Service Officer B / Customer Service Assistant A	Checklist of requirements
6	Proceeds to cashier	Accepts payment for inspection fee	2 Minutes	Cashier	Official Receipt
7	Submits O.R. to the frontline officer, Customer Service Division	Receives all application documents and schedules date for inspection	6 Minutes	Customer Service Officer / Customer Service Assistant	None
End of Transaction
3 Days, After Site Inspection
8	Proceeds to Service Application Section	Updates applicant / client of the status of the service application documents	2 Minutes	Customer Service Assistant	None
9	Proceeds to the Customer Account Division	Approves Service Application Documents	1 Minute	Division Manager CAD, CS and EDP Department	Service Application Form
After Approval of Service Connection Application
10	Returns to Service Application Section	Attaches official receipt	5 Minutes	Customer Service Assistant	Service Application documents
11	Proceeds to General Accounting Division	Accepts and computes total cost of materials and charges for service connection applied	5 Minutes	Senior Accounting Processor B	Service Application documents
12	Proceeds to the Cashier	Accepts payment for total cost of connection applied and issues Official Receipt	2 Minutes	Cashier	Service Application documents / Store Requisition Slip
13	Proceeds to the Office of the Finance and Administration Group head for approval of Store Requisition Slip	Confimrs payment and approves Store Requisition Slip	5 Minutes	Secretary – Asst. General Manager, FAG	Store Requisition Slip
After Approval of Store Requisition Slip
14	Proceeds and submits documents to the Service Application Division	Provides customer / client copy of approved application	3 Minutes	Customer Service Assistant A	Service
End of Transaction