Schedule of Service
Monday to Friday – 8:00 A.M. to 5:00 P.M.
Who may avail of the service?
All customers with disconnected water service connection
What are the requirements?
Clearance of Accounts
- Payment of Reconnection Fee
- Preparation of Service Line after the meter
Duration
8 Minutes
-at meter stand / padlocked meter (reconnect within the day, if payment is made before 3:00 P.M.)
-Mainline reconnection will be accomplished within 5 days
How to avail of the service?
Step 1:
Customer: Presents statement of account or water bill to the Cashier
Service Provider: Accepts payment, issues Official Receipt (O.R.) and advises customer to proceed to Customer Account Division
Duration: 2 Minutes
Person In-charge: Cashier
Fees: Amount indicated in the water of bill
Form: None
Step 2:
Customer: Presents O.R. to Customer Accounts Division
Service Provider: Confirms payment, verifies cost of reconnection fee and advises customer to proceed to Cashier
Duration: 1 Minute
Person In-charge: Customer Service Assistant A
Fees: None
Form: None
Step 3:
Customer: Customer pays reconnection fee at the Cashier
Service Provider: Accepts payment, issues O.R. and advises customer to go back to Customer Account Division
Duration: 1 Minute
Person In-charge: Cashier
Fees: Cost of Reconnection Fee
Form: None
Step 4:
Customer: Presents O.R. to Customer Accounts Division
Service Provider: Confirms payment, prepares Job Order for reconnection, and explains to customer the details of the Job Order
Duration: 1 Minute
Person In-charge: Customer Service Assistant A
Fees: None
Form: None
Step 5:
Customer: At the site, customer acknowledges receipt of water meter
Service Provider: Reconnection Team issues Meter Installation Memo
Duration: 3 Minutes
Person In-charge: Reconnection Team
Fees: None
Form: Meter Installation Memo Form