1. Agency’s Mandate and Functions
  2. Approved Budget and Corresponding Targets
  3. Modification made pursuant to the general and special provisions in the FY 2018 GAA (not applicable)
  4. Annual Procurement Plan
  5.  Major Projects, Programs and Status of Implementation
    1. Major Programs and Projects categorized in accordance with the Five Key Result Areas under EO No. 43 (N/A)
    2. Beneficiaries
    3. Status of Implementation
  6. Annual Financial Reports for FY 2014 to 2018
  7. Annual Reports on the status of Income authorized by law to be deposited outside the National Treasury (not applicable)
  8. QMS ISO Certification for at least one core process by any international certifying body approved by the IATF or ISO-aligned QMS documents
    1. ZCWD Quality Manual
      1. Internal Quality Audit Certification
      2. FY 2017 Minutes of the Management Review
    2. Procedures and Work Instruction Manual
      1. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Introduction & Presentation and Layout
      2. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Service Division
      3. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Billing Division
      4. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Care Division
      5. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Customer Accounts Division
      6. PROCEDURES AND WORK INSTRUCTIONS MANUAL- Annex
  9. System of Ranking Delivery Units for 2018
    • System of Ranking 2018
  10. The Agency Review and Compliance Procedure of Statement and Financial Disclosure 
  11. Freedom to Information (FoI) Manual and Certificate
    1. ZCWD FoI Manual
    2. Agency Information Inventory
    3. 2017 FoI Summary Report
    4. 2018 FoI Summary Report
    5. 2017 FoI Registry Report
    6. 2018 FoI Registry Report
    7. Certificate of Compliance